Everything governing your use of AVM — our terms, how we handle your data, and the policies around funds, withdrawals, and compliance.
These Terms and Conditions ("Terms") govern your access to and use of AVM (the "Platform"), operated by AVM ("we", "us", or "our"). By registering for, accessing, or using the Platform, you agree to be bound by these Terms in full. If you do not agree, you must not use the Platform.
To use the Platform, you must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) and legally capable of entering into a binding contract. You represent that your use does not violate any applicable law or regulation.
You must provide accurate, current, and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You agree to use the Platform only for lawful purposes. You must not use it to launder money or finance illegal activity, attempt unauthorised access, disrupt the infrastructure, provide false information, or use automated systems to manipulate outcomes.
All deposits, balances, and transactions are subject to verification and, where applicable, network confirmation. We may hold, review, or reverse any transaction we reasonably believe to be fraudulent, erroneous, or in breach of these Terms. You are responsible for the accuracy of any address or payment detail you provide.
Investment and digital-asset activities carry significant risk, including loss of some or all of your funds. Past performance is not indicative of future results. Only commit funds you can afford to lose. Nothing on the Platform constitutes financial, legal, or tax advice.
To the maximum extent permitted by law, the Platform is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential losses, or loss of profits, funds, or data, arising from your use of or inability to use the Platform.
We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these Terms or engaged in fraudulent or unlawful conduct. Provisions that by their nature should survive will continue to apply.
We may update these Terms from time to time. Material changes will be notified through the Platform. Continued use after changes take effect constitutes acceptance.
For questions about these Terms, please contact us at [email protected].
This Privacy Policy explains how AVM collects, uses, stores, and protects your personal information when you use our Platform, in accordance with applicable data-protection laws.
To create and manage your account, process transactions, verify your identity and meet legal obligations, detect and prevent fraud, communicate with you, and improve and secure the Platform.
We process data where necessary to perform our contract with you, to comply with legal obligations (such as anti-money-laundering rules), for our legitimate interests in operating and securing the Platform, or on the basis of your consent where required.
We do not sell your personal information. We may share it with service providers under confidentiality, with regulators or law enforcement where required by law, and with professional advisors or relevant parties in a corporate transaction, subject to safeguards.
We use technical and organisational measures — including encryption in transit, access controls, and activity monitoring — to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We retain data as long as necessary to provide our services and to meet legal, accounting, or reporting obligations. Verification and transaction records may be kept for extended periods as required by financial regulations.
Subject to applicable law, you may access, correct, or delete your data, object to or restrict certain processing, and request a copy of your data. To exercise these rights, contact us at [email protected]. We may verify your identity before acting on a request.
This Cookie Policy explains how AVM uses cookies and similar technologies, and the choices you have.
Cookies are small text files placed on your device when you visit a website. They help sites work, improve efficiency, and provide information to operators. Similar technologies include local storage, pixels, and device identifiers.
Some cookies may be set by third-party services such as analytics or infrastructure providers, governed by their own policies.
Most browsers let you block or delete cookies via their settings. Restricting strictly necessary cookies may prevent parts of the Platform from working.
Questions about cookies can be sent to us at [email protected].
This Withdrawal Policy sets out how withdrawals are requested, processed, and completed on AVM, and the conditions that apply.
You may request a withdrawal of available funds at any time, subject to this policy. You are responsible for ensuring the destination address, account, or payment detail is accurate.
Requests are reviewed and processed within a reasonable period. Times vary with verification status, the method or network used, network congestion, and banking hours.
Withdrawals may incur processing or network fees, indicated where applicable. You are responsible for fees charged by external networks or receiving institutions.
We may hold, delay, or decline a withdrawal to comply with legal or AML obligations, to investigate suspected fraud or error, or to enforce our Terms. Minimum and maximum limits may apply and can change.
We may reverse, cancel, or recover funds from any withdrawal resulting from fraud, error, or breach of our Terms. We are not liable for losses from details you supplied incorrectly.
This Refund Policy explains when refunds may or may not be available on AVM. Read it together with our Terms and Withdrawal Policy.
Because the Platform facilitates financial and investment activity, deposits and completed transactions are generally non-refundable. Once funds are committed or a transaction is confirmed, it may not be possible to reverse it.
If you believe you are entitled to a refund, contact us promptly with full details and evidence. Requests are assessed case by case and submitting one does not guarantee a refund.
Initiating a chargeback without first contacting us may result in your account being suspended pending investigation. Please resolve concerns with us directly first.
This User Agreement is a binding agreement between you and AVM governing your responsibilities as a user of AVM. It supplements our Terms and Conditions.
You are responsible for the security of your account and all actions under it. Notify us immediately of suspected unauthorised use. We are not liable for losses from your failure to safeguard credentials.
You must not use the Platform for fraud, money laundering, market manipulation, or any illegal or harmful activity. We may report unlawful activity to authorities.
You agree to any applicable fees as disclosed on the Platform. Fees may change, and continued use constitutes acceptance of those in effect.
You acknowledge that financial and investment activities involve risk, including loss of funds, and that you participate at your own discretion and risk, not relying on us for financial, legal, or tax advice.
All content, trademarks, and materials on the Platform are owned by or licensed to us and protected by law. You may not copy or exploit them without our written consent.
We may amend this Agreement from time to time. Material changes will be notified through the Platform. Continued use after changes take effect constitutes acceptance.
General information about AVM, the operator of AVM, and how to reach us.
AVM is an online platform providing financial and investment-related services to registered users. We are committed to operating transparently and maintaining high standards of security and compliance.
We aim to provide a secure, reliable, user-focused service — protecting your data, safeguarding account access, maintaining audit and security monitoring, and responding promptly to support requests.
Our support team can help with account, transaction, and verification queries. The fastest way to reach us is by email at [email protected]. Include your account details and a clear description of your query.
If you have a complaint, contact us with full details. We take complaints seriously and will investigate and respond as promptly as reasonably possible.
Important regulatory and compliance information relating to AVM. Read alongside our Terms, Privacy Policy, and risk disclosures.
We are committed to operating in accordance with applicable laws and regulations in the jurisdictions we serve, including anti-money-laundering (AML), counter-terrorist-financing (CTF), and know-your-customer (KYC) obligations.
We may require you to verify your identity before accessing certain features, including withdrawals. This may involve providing identification and other information. We may decline service where verification cannot be completed.
We maintain controls to detect and prevent money laundering and financial crime, including transaction monitoring, activity reviews, and reporting of suspicious activity to authorities where required.
We do not knowingly serve individuals or entities subject to applicable sanctions, or jurisdictions where our services are prohibited. You must not use the Platform if doing so would breach any sanctions or export-control laws.
Information on the Platform is general and does not constitute financial, investment, legal, or tax advice. You are responsible for your own decisions and should seek independent professional advice where appropriate.
The Platform may not be available in all countries, and features may be restricted based on your location or regulatory status. Ensure your use is lawful in your jurisdiction.
For regulatory or compliance enquiries, contact us at [email protected]. Specific licensing details, where applicable, are available on request or as published on the Platform.